Team Lead Customer Service Chemical Catalyst EMEA

Corporate & Business - De Meern - WO

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance but also your personality matter to us. At BASF, careers develop from opportunities.

Organisatie- en afdelingomschrijving

At BASF De Meern we develop, produce and sell catalysts. The catalysts that we make are used in various applications. About 80% of all products that we deal with in our daily lives are made with the help of a catalyst. Our products are frequently used in, for example, the food industry or the petrochemical industry.

  • You will be responsible for the day-to-day supervision of the team to achieve the desired Chemical Catalysts & Adsorbents business performance.
  • You will coach and develop team members to reach their full potential. Support development assignments and movement of talent across units, motivate and challenge to drive high performance, commit to "hiring the best" internally and externally, create an inclusive environment which embraces and derives value from diversity. You will establish targets/objectives and conduct regular performance reviews for each team member.
  • Furthermore, you will be responsible for building and maintaining relationships with customers, affiliates, supply chain, business partners, and third-party providers.
  • You will be supporting Global Supply Chain Strategies and collaborate with respective colleagues in other regions to effectively implement and achieve excellence in Customer Service operations.
  • You understand the overall Chemical Catalysts & Adsorbents organization strategy, how it fits into the broader scope of BASF, and be a key contributor for development of internal KPIs and Goals and Objectives for continuous improvement.
  • Also, you will drive and implement new technologies and processes within the team environment. You demonstrate adaptability and positive leadership during change management situations including ever changing workload requirements.
  • You will ensure policies and procedure are followed at the operational level.
  • You will develop and/or optimize processes and procedures from “quote till cash” including Non-Conformance Management.
  • And finally, you will provide project leadership across hubs, business units and global projects.
  • You have obtained an MBA (preferably) or you have completed a bachelor’s degree in Business, Supply Chain, Logistics, Engineering or a related field.
  • You have at least 5 years of Supervisory/Management Experience, leading teams.
  • You have at least 5 years of Customer Service/Export/Import/Logistics experience.
  • Furthermore, you have excellent in-depth SAP experience.
  • You also possess strong analytical skills and oral and written communication skills.
  • You have excellent Microsoft Office skills.

Challenging assignments with a lot of responsibility and "on the job" training within a professional and motivated team. An international working environment. You will also receive:

  • A monthly salary between € 4.800, - and € 6.000, - gross based on 40 hours (depending on education and experience).
  • A contract for an indefinite period.
  • 8.3% holiday allowance + fixed 13th month + extensive bonus scheme of a maximum of 20% of the annual salary.
  • 25 vacation days supplemented with 6 adv days based on a 40-hour working week.
  • Excellent career opportunities within an international organization.
  • A challenging job at one of the best employers in the Netherlands (Top Employer 2019).

Application deadline: April 29th, 2019.

Wat is mijn reistijd?

Solliciteren bij BASF Groep

Hoe gaat dat?

  • Stuur jouw sollicitatie Leuk dat je bij ons wilt komen werken.
  • Eerste kennismaking We selecteren de beste kandidaten en nodigen je uit voor een kennismaking met de leidinggevende en een collega van HR.
  • Door naar de 2e ronde Je behoort tot de beste kandidaten. We nodigen je graag uit voor een 2e gesprek (vaak) met collega’s van de afdeling.
  • Aanbod Gefeliciteerd! Je bent de beste kandidaat. We doen je graag een voorstel.
  • Aan de slag Wat leuk! Je komt bij ons werken. Maak al je ambities waar bij BASF. Tot snel.